Volunteers
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Volunteer

Orientation

Habitat for Humanity of McLean County (HFHMC) is an independent affiliate of a global, nonprofit housing organization Habitat for Humanity International operated on Christian principles. We seek to put God’s love into action by building strength, stability, self-reliance, and shelter. Habitat for Humanity International's vision is to achieve a world where everyone has a decent, affordable, and safe place to call home.

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Donate

Items can be dropped off at the store or picked up for FREE

Watch to learn how donated items help Habitat

Ways to Donate

Drop Off

Items may be dropped off during normal business hours

Donors can use the east drive to pull into the drive thru area

scheduled

pick up

We will pick up large items for FREE

Service area includes all of McLean County

How to schedule a pickup

Schedule online at bnrestore.org/donate

Schedule by phone

309.454.6047

Financially

Monetary donations are always welcome

Visit bnrestore.org/donate for more information

Acceptable Donations

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Appliances

Fridges, stoves, washers, dryers, microwaves, and more

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Decorations & Household Items

Artwork, picture frames, books, collectibles, glassware, and more

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Tools

Hammers, screwdrivers, saws, wrenches, drills, mowers, and more

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Building Materials

Hardware, flooring, doors, windows, lumber, roofing, and more

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Electronics

Flat-panel TVs, DVD players, video games, stereos, and more

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Cabinets

Kitchen cabinets, bathroom vanities, countertops, and more

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Furniture

Couches, chairs, dressers, headboards, desks, bookshelves, and more

Items we cannot accept

A full list of unacceptable items can be found on a large sign in the drive thru lane as well as at bnrestore.org/donate

Window Cleaner

Liquids

Chemicals, pesticides, gasoline, and other household hazardous waste

Clean Bed

Box Springs & Mattresses

No used mattresses or box springs

Clothes Display

Clothes

Clothes can be donated in a bin at the end of our parking lot

Baby Strollers

Baby Items

Cribs, high chairs, bottles, and infant toys

Dish Washer

Dishwashers

No dishwashers built before 2015

Image by Leonard Reese

Tube TVs and Non-Working Electronics

Electronics can be recycled at the Town of Normal

Paint Cans

Paint

Any paint from indviduals

Hotel sink

Faucets & Water Heaters

Regulations regarding acceptable lead content

Unframed Glass

Including mirrors

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Pricing

Art vs. Science

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Pricing at the ReStore is a mixture of art and science. Generally, we like to keep our prices lower than you will find elsewhere, especially compared to retail. When we receive new items, we attempt to find the lowest price out there... and then go lower. When pricing used items, you should consider similar items in the store, any noticeable damage, signs of wear/age, brand, condition, supply, demand, and uniqueness. Often, we stay competitive with garage sales, Facebook marketplace, Craigslist, and eBay. Ultimately, our primary goal is to make as much as we can to promote the home-building ministry of Habitat for Humanity, but we still want to ensure we have the best deals available!

Changing Prices

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Once an item has been priced and brought into the showroom, only a manager can change the price. Customers will frequently ask to negotiate, but out of fairness to all customers, we do not change prices for individual customers. Instead, we rely upon weekly sales and a color discount system. Weekly sales change depending on what inventory we have, while the color-coded price tags switch on the 1st and 15th of every month. Once an item has been in the ReStore approximately 1 month, those colored tags become 25% off. After 6 weeks, the price drops to 50% off, and after 2 months, the price is 75% off. This ensures that overpriced items will automatically be marked down if they do not sell. If a customer thinks a price is too high, they can wait for it to be discounted... but they also risk someone else buying it before then. 

Items without Prices

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Sometimes customers will ask you to price an item without a price tag. Since nothing should leave the processing area without a price tag, that means someone has removed the tag from the item. For larger items, this is the way a customer "claims" an item while they are still shopping. Rather than carry a couch around with them, they can carry the tag, and no one else is permitted to purchase that item. However, if the item is not purchased by the end of the business day, it is repriced and made available for sale the following day. 

Volunteer Purchases

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All donations are property of the ReStore and may not be taken without being purchased or given authorization from the ReStore manager. Removing items without approval is a violation of HFHMC policy and will result in dismissal from the ReStore. 

If you wish to purchase an item, you can do so in one of two ways. Any item that has been in the showroom for a minimum of 48 hours can be purchased using the volunteer discount of 15%. This practice helps avoid the perception that staff and volunteers price the best items artificially low, so they can save themselves money. Items priced too low should sell before the 48-hour mark. If you have a need for something that has not been on the floor 48 hours, a manager must price the item for you. 

Other Shopping Policies

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Items sold at the ReStore are sold on a first-come, first-served basis, and with the exception of warrantied items, everything is sold as is.

To be fair to the customers who are shopping at the store, the ReStore does not "hold" any items for people until an item has been purchased. Once an item has been purchased, the store will hold it in our sold room for up to 3 business days while the customer makes transportation arrangements.

The ReStore provides a 15-day warranty for all appliances and other items that cannot be fully tested before purchase. All other items are sold as is. The ReStore is unable to provide returns or exchanges for items unless they have a warranty. We encourage everyone to measure twice to ensure they purchase the right items!

Please watch this video on ReStore safety

Code of Conduct

Every person at any Habitat activity is entitled to be treated with dignity, courtesy, and respect. Staff and volunteers are expected to be polite, honest, clean, helpful, safe, and attentive to all customers and donors. 

Consistent with our policy, we do not tolerate any of the following:

 

  • Verbal abuse, insults, and/or demeaning remarks

  • Any uninvited physical contact

  • Display of offensive objects, pictures, or gestures

  • Repeated, unwelcome flirtation or discussions of a sexual nature

  • Implying or directly requesting or demanding sexual favors

  • Profanity or vulgarity

  • Inactive participation

  • Smoking in non-designated areas

  • Being in an unauthorized area without management approval

  • Harassment or discrimination based on sex, race, ancestry, national origin, religion, marital status, age, disability, color, veteran status, citizenship status, genetic information, or other protected status

HFHMC reserves the right to dismiss anyone from an event or worksite who engages in activities prohibited by this policy and to bar such persons from coming to any events or worksites in the future.

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Dress Code

  • Wear clothes that can get dirty or even ripped

  • Closed-toed shoes are required

  • Shorts must be longer than one's fingertips

  • No offensive graphics may be displayed

  • Casual, yet professional

    • No sweat pants, yoga pants, skirts, cut-up shirts, tank tops, or other clothes deemed inappropriate for a work environment​

You're almost done!

Thank you for participating in the Habitat ReStore's virtual orientation. We hope you found this information useful and are excited to start your volunteer experience at the ReStore. While we know we cannot cover everything, we hope this provides you a foundation for success. Our managers and staff are always available to help, and they will make sure you are well-equipped to serve at the ReStore. To let us know you have completed your orientation, please submit a short 10-question, open-note quiz to our managers. They will then send you instructions on how to get started volunteering!